FAQ

What is a VA (Virtual Assistant)?

A VA is a self-employed office professional who works from their own remote office to provide a range of business support services. VA’s provide the services of onsite secretarial / administration staff, without the added expense.

What are your standard operating hours?

I am available from 10:00am – 5:00pm Monday to Friday. Work can be completed outside of these hours upon request (this may incur additional charges).

What is your standard turn-around time?

Standard turn-around time is 24-72 hours from when the job request and all information/materials to complete the job is received. This is only an estimate as turn-around time depends on a number of factors, including the size and complexity of the job and my availability. A more accurate estimate will be provided on the receipt of the job request.
***This time frame does not include website/WordPress design projects

What if I need my work completed urgently?

Please contact us and advise your deadlines, so we can determine whether we can meet them for you (this may incur additional charges).

How long does it take for you to complete a WordPress setup?

Typically, blog setups are completed in three to five business days.

What forms of payment do you accept?

Payments are accepted thorough PayPal. You may pay with a major credit card or use your PayPal funds for payment.  We also take credit payments over the phone.

Can I upgrade to the Premium WordPress setup and only pay the difference?

Absolutely! Contact us for details

My host offers free one-click installation for WordPress. Why do I need your help?

You can, however you end up with is a plain out of the box WordPress blog. It’s as plain as they come and only has one useful plugin installed. Our WP setups contain many extras so you a can have a more successful experience. Even if you understand the basics and knew how to configure all of the plugins and tools it could take you several hours if not days to install properly. Our packages are designed for the blogger who doesn’t want the hassle of dealing with all of the technical stuff involved with blogging.

Why is a self-hosted WordPress blog better than Free platforms offered with Blogger or WordPress.com?

Free services limit what you can do with your blog. For more details, read this comparison -> http://en.support.wordpress.com/com-vs-org/

Do you offer support with WordPress setup packages?

Yes. View our WordPress maintenance packages for details and pricing.Our WordPress setup package includes two full hour of support, training and help with additional configuration. Since some plugins and themes require additional set up, we offer added support for those who would like personal help. Should you like consultation or technical support consider adding one of our WordPress support plans to your package.

What are your rates?

Contact Dynamic Support Services to discuss your requirements.

Can I cancel WordPress Support monthly subscription without you hassling me?

You can easily cancel your subscription at any time by simply logging in to your PayPal account and canceling your subscription.

Why do you need the login information for my hosting account?

Access to your account is needed to install the WordPress files, set up email, and to upload all the themes and plugins. We recommend you change the passwords for your protection once your service is completed. We greatly value the trust of our clients because without it we would be unable to stay in business.

Is there a minimum charge for work completed?

Yes. A minimum of two (2) hour will be charged for all jobs, and then in 15 minute increments thereafter.

What are your payment terms?

Payment terms are seven (7) days. An up front deposit is required for large projects, or on-site jobs and new clients.

How do I make payment?

By Debit or Credit Card using PayPal. Details will be included on your invoice.

Do you offer any discounts?

Yes. A discount is offered to those clients who wish to commit to our services on an ongoing basis. Contact us to discuss your requirements.

How do we contact you?

You can contact us via phone 704-856-9138, via our online contact form.